Sandra Norman

I want to give a huge shout out to Kim James in customer service, as she helped me with an issue of my trash service being discontinued without my knowledge. She was very professional and courteous. She explained everything in great detail and made no promises she couldn't keep. She went above and beyond to make sure my issue was resolved and was very polite through it all. She was compassionate and empathetic to my situation and made me feel valued and respected. We need more representatives like Kim James! :-)