I would like to thank Natalie White for taking my call this morning. We was very patient and professional. She listened to my frustration and remained very patient. She kept me on the line until she received an answer from dispatch. We have been waiting 5 months for work to be done but this was a follow-up call for a new issue that happened on 1/24/25. Communication is definitely a problem with dispatch. I give Natalie- 5 stars!