We were recently approved, and while we are thankful for the final outcome, I want to be honest about the experience. The application process felt overwhelming at times. We were asked multiple times for documentation that we had already provided, and it often felt like we had to defend or re-explain our situation rather than being guided through the process. After reading other reviews mentioning proactive follow-ups from leasing agents, we expected a bit more communication and support. Instead, we found ourselves initiating most updates and requesting clarification to move things forward. That part was discouraging and, at times, emotionally draining. We understand policies must be followed, but clearer communication and more consistent follow-up would make a significant difference for applicants navigating an already stressful process. We’re grateful for the approval and looking forward to moving in, but transparency and support during verification would greatly improve the overall experience.

Gabrielle has amazing customer service she took her time and answered everything for me but with patience and kindness. She was very clear on everything. She even sent me a link to look for more houses. Thank you, She will make a great agent. I will never forget how her customer service stood out for me.

After only two rings I had the pleasure of speaking with cs rep Gabrielle. I needed help with a letter I received and not too sure what to do with it. She was very helpful and knew exactly what letter I was referring. Immediately she advised how I was to proceed and texted me the email address. Thank you Gabrielle, hope I get you again the next time I call.

Gabrielle in customer service was very pleasant to talk to & very helpful with my questions today. Thank you.

Ms.Betty was very knowledgeable and addressed any questions I may have had. I was a pleasure speaking with her.

Betty with Maymont was amazing she walked me through my approval and what to expect with my new rental property and also gave me a peace of mind mind that if I needed further assistance that I could reach out and her and her team will answer it’s not AI.Best experience ever !!!

Hannah was amazing, answered everything thoroughly and made it clear and easy to understand, would talk to her about any of my questions confidently

Barbra and the rest of the staff are very sweet and will take the time to listen and help to the best of their ability.

She have excellent customer service and talked me through everything step by step and I really appreciate her thanks again 😊

Dawn was extremely helpful, professional and very friendly..Great Job !! Vonshanna was extremely helpful, above and beyond !!!