Football Mom

I’ve been renting with this company since the early days, back when it was called Conrex. I want to be honest about my experience because I know reviews matter. In the beginning, there were definitely issues. I was told the home would be cleaned before move-in, but when I viewed the home using the lockbox code from Rent.com, the home was filthy. I was assured it would be clean by the time I moved in, and unfortunately, it wasn’t. The walls weren’t painted, the appliances didn’t match, and there was even a tub faucet installed in the kitchen, which I ended up replacing myself. I also purchased a $300 pull-down sprout faucet from Lowe’s and later bought my own smooth-top stove. I asked if they could remove the old stove so I could install mine, but they said no, so I stored their stove in the garage because I didn’t want to throw it away. That said, I’ve now been in this home for four years, and aside from those initial move-in issues, I truly haven’t had any major problems. My rent has always been paid on time, and I take care of the property as if it were my own. Since the beginning, customer service and customer care have actually been very good to me. It honestly makes me sick to my stomach reading some of the reviews because while my move-in experience wasn’t perfect, my long-term experience has been stable and positive. I hope others can find the same comfort and consistency renting with them that we’ve had over the years. Bam! Changed to 5 star